Tag Archives: Hard Drive failure

Online Data Backup Software

25 Mar

This a long overdue post about my experiences shopping for online data software.  There are plethora of companies out there that provide this type of service. Before I talk about my experiences, let’s quickly review the reasons for using an online backup provider.

1) Hard drive crashes can happen at anytime, without warning,  even if you backup regularly. It is very easy to have important documents or photos slip through the cracks because you forgot to back up on any certain day.

2) If there is a fire, natural disaster, etc. your computer equipment could be destroyed. This includes your data backed up on  an external hard drive that is sitting in your home or office.

3) Your external data storage device could fail or become corrupted.

4) Professional data retrieval from a mechanically failed hard drive is a slow, very costly, and unpredictable process.

I am sure there are other reasons too. The most important thing to consider is the cost versus benefit factor. The costs are relatively small if your work and time are important. For less than $75 a year, isn’t the extra protection worth it?

I really didn’t know much at all about online data backup providers, but learned there are quite a few of them available. Two of the largest appear to be Mozy and Carbonite.  Both competitors offered unlimited data backup storage for about $54.95 per year. The biggest difference between the two is that users could not back up from an external hard drive using Carbonite’s services. Additionally, Carbonite doesn’t seem to have as favorable online reviews as Mozy. Mozy seemed like the logical selection for me until I realized they raised their prices considerably about a month ago.  Mozy now limits its storage capacity for personal users to 50 GB for a cost of about $60.00 per year.

That was enough of a catalyst for me to start shopping for alternative providers.  There are quite a few websites that provide comprehensive reviews on online data backup providers and information is not that hard to come by. What is a little more difficult and time consuming is differentiating between the competition on attributes other than price. After all, isn’t reliability just as big of issue? If your online data backup provider can’t secure your data…well, Houston we have a problem.

Some of the factors I took into consideration were how long has the company been in business and how big is it? Are there any negative reviews on the company? Also, functionality of the software can be an issue as well. How difficult is their program to use? I don’t think anyone interested buying these services wants to “test drive” the software of each provider to determine which is the most user friendly. One other issue that people seemed to have strong opinions on is the upload speed of the software. Backing up large amounts of data can take a long time and some services are faster than others.

One final consideration that I explored was the level of technical support offered. I called three different companies to ask questions about their products. One company was clearly better than the others in terms of the amount time I had to spend on the phone to get a live rep. Ultimately, I narrowed my decision down to three companies’ Backblaze, Crashplan, and Idrive.  Backblaze and Crashplan offer unlimited storage for around $50 per  year. Idrive offers 150GB for about the same price. That is a considerably more space than what Mozy currently offers.

All three companies are well reviewed and offer slightly different services. The most notable difference is with Crashplan, who offers a kind of “social networking” of backup services where the user can back up data to and from other computers as well. I eliminated Backblaze because they were the most recent and smallest of the companies to hit the market. I personally wanted a company that had more of a market presence, reputation, and employees. Meanwhile, Crashplan had some extremely favorable reviews online and certainly seems to be on the up and up. However, after doing some research, there seems to be some issues with their software corrupting the files of their customers; at least according to one very angry and persistent customer who blogs about it online. This company’s website offers a free forum and I read about some issues people were having with the software on it.

So, by process of elimination, I chose Idrive.  Their customer service is first-rate and their upload speeds are excellent. It took me approximately eight hours to upload 11 GB of data. The bottom line is this: it is important to back up your data online and it is a personal decision as to what company you want to use to do so.  Don’t settle on one company without first shopping around, Pricing aside, there are many other benefits and features to be learned about by comparison shopping. In the long run, it’s worth it.

By the way, if you decide to use Idrive in the future please let them know I referred you as they provide referral bonuses to their customers. Hopefully you found this blog useful. If so, I’d love to hear from you!

Learning about Hard Drives the Hard Way

8 Mar

Last week I spent several hours investigating the pros and cons of the myriad of online backup solutions on the Internet. In case you didn’t know, I recently experienced another hard drive crash.  Although I try to double back-up all my data on external hard drives, sometimes life gets in the way and an important document falls through the cracks.

This is exactly what happened a couple of weeks ago when I lost some valuable information including my business plan and brainstorming notes, as well as the master file for my trifold brochure. With that being said, I’ve decided to move forward with an investment in an online solution that automatically backs up certain folders.  This plan is in addition to double backing up data on my external hard drives.

Before moving further, let’s discuss what I recently learned about hard drives and why it is critical to use an online provider in addition to doing it yourself.

#1) Hard drive failure is commonplace nowadays. Please don’t think it that it can’t happen to you. Data recovery expert Tom Buhnerkempe, proprietor of Chandler Data Professionals, is seeing a lot more drives fail nowadays. He says companies are not making hard drives the way they used to make them. One of the biggest culprits is the size of the hard drive. The larger hard drives with more space have higher rates of failure.

Apparently, the larger hard drives are essentially the same size as the smaller hard driver, but they are being used to store much more information on them. In turn, this puts extra stress on the machine and also degrades the overall quality of the product. Another reason for the high rate failures is the quality of workmanship. Hard drives are simply not being built as well. The lower prices are driving down the overall quality of the products and the parts within those machines are failing more often.

#2) There are two types of hard drive failure:  mechanical failure and software failure. Mechanical failure is the much more serious of the two because it involves having to replace specific parts of the machine to try to get the drive to function properly again in order to access the data. This process isn’t nearly as simple as getting a new car battery where different brands and types will universally work.  The drive has to be the same, and hard drive manufacturers do not make spare parts. 

Once the problem is determined, a similar version of the drive must be purchased and certified, and then taken apart one piece at a time. If these parts are internal, this usually results in a very costly procedure. It requires specific skills sets and as well as highly specialized machines. Tom likened it to the rebuilding of a car engine. Further, repairs are very time consuming. Costs can easily exceed $1000 and take several months. There are only a number of companies in the United States that can successfully complete these repairs For the unfortunate owner in this situation, you are either out a considerable amount of  money or lots of data, whichever is worth more to you.

If your hard  drive fails due to software corruption, meaning there is enough corrupted information saved in system causing it to malfunction, the remedy is a bit  simpler. Repairs typically can be done locally, if you live in a metropolitan area, although it still can be costly. The key is the drive stills mechanically operates correctly.

One more thing that is worth mentioning is some people like to link or daisy chain up their hard drives to one another so you are saving information on more than one drive.  That way if one drive fails, you still have one or two others that are working. The problem is if the hard drive is damaged because of the mechanical failure of another mechanism within the computer, like the power supply or motherboard, it could conceivably damage all the hard drives at once, ruining everything.

This is where the online system of  backing up your data comes in handy.  I’ll share with you some time saving links, the company I chose, and what factors were in important in making my decision. I hope you enjoyed this post and found it informational. If so, drop me a line with your comments.

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